Shipping & Returns

DELIVERY AND SHIPPING

Postage costs:

Standard shipping costs in the Netherlands are 7.95 depending on the weight and product, which can still increase.
Standard shipping costs to Belgium and Germany are always 14.95 depending on the weight and the product can still increase
We also ship via Post nl to Italy, Spain, France, Portugal, rates depend on weight.
We ship via PostNL.

Return goods

As a private individual, you have the right to cancel your order up to 14 (calendar) days after receipt without giving any reason.
Business customers have no legal right of withdrawal.
You will then be credited with the order amount excluding shipping costs within 14 days, provided you return the items in good condition.
Only the costs for returning from your home to us are for your own account.
If you make use of your right of withdrawal, the product will be returned to us with all accessories supplied in its original condition and original packaging within 8 days after registration of the return of the item.
PLEASE NOTE cable that has been specially ordered for you in the website  CANNOT BE RETURN  sent.

PLEASE NOTE when returning on the following conditions !!!!!!!

Return costs to us are for your own account.
The equipment must be in original condition, ie undamaged and in the original and undamaged packaging.
If the seals of the packaging or packaging are broken, we cannot refund the full amount, because we can no longer sell this item as new and will have to offer it cheaper on the website.
The equipment must be in default values due to passwords and, if applicable, logged out of the digital APP (e.g. Hikvision)
PLEASE NOTE cable that has been specially ordered for you in the website  CANNOT BE RETURN  sent.

Return address:

PLEASE NOTE FREIGHTED SEND and our advice send it to us insured with a track and trace code.

Barten Online
Lake and Dune 58J
2163HC  Lisse The Netherlands

If you have any questions or comments, you can also contact us via [email protected] or by telephone: 0252-580580
We will then refund the order amount due minus any shipping costs paid within 14 days after receipt of your return.

Please note that the order is longer than 14 days ago, we cannot take back the order.
If you still want to return it, please contact us.
In some cases we can still take back the items, this applies up to a maximum of 30 days after the order date.
We will then deduct return costs of 25% -50% of the purchase amount depending on the product.

Barten Online
Meer en Duin 58J
2163HC  Lisse

If you have any questions or comments, you can also contact us via [email protected] or by telephone: 0252-580580
We will then refund the order amount due minus any shipping costs paid within 14 days of receipt of your return.

Please note that if the order was placed more than 14 days ago, we cannot take it back.
If you still want to return it, please contact us.
In some cases we can still take back the items, this applies up to a maximum of 30 days after the order date.
We will then deduct return costs of 25% -75% of the purchase amount depending on the product.