Shipping & Returns
DELIVERY AND SHIPPING
Shipping costs:
Standard shipping costs within the Netherlands are €7.95 or €10.95, depending on the weight and the product.
Extra heavy items may incur higher shipping costs.
Standard shipping costs to Belgium and Germany are always €17.95, depending on the weight, and this may increase further for each product.
We also ship via PostNL to Italy, Spain, France, and Portugal, with rates depending on weight.
We ship via PostNL.
Returning goods for private individuals
As a private individual, you have the right to cancel your order up to 14 (calendar) days after receipt without giving a reason.
As a private individual, you will then be credited with the order amount excluding shipping costs within 14 days, provided you return the items in good condition.
Returning goods for business individuals
Business customers do not have a legal right of withdrawal. If you still wish to return the order, you can. You will be refunded the order amount, minus 15% of the return costs and shipping costs, within 14 days, provided you return the items in good condition.
It is also possible to receive a voucher for ordering other products on our website, in which case the return costs will be waived.
Return Policy.
You are responsible for the return costs from your home or business to us.
If you exercise your right of withdrawal, the product, including all accessories, must be returned to us in its original condition and packaging within 5 days of notification of your return.
PLEASE NOTE: Alarm systems, IP cameras, and/or camera recorders, NVRs, DVRs, and other recording equipment are inspected upon receipt. Charges may apply if these are not in the default settings and cannot be reset to the default settings. These charges will not be credited and therefore cannot be returned.
The equipment must be in the default settings for password protection and, if applicable, logged out of the digital app (e.g., Hikvision).
If the seals on the packaging or other packaging are broken, we cannot refund the full amount. We can no longer sell this item as new and will have to offer it at a lower price on our website.
PLEASE NOTE: Cables custom-ordered for you on the website CANNOT BE RETURNED.
You can request a return in your account. Click here to log in:
If you do not have an account, please send an email with your return request. Please include your order number. After approval, you can send it to us with a copy of your order attached.
Return address:
PLEASE PLEASE SHIP PAY POSTAGE. We recommend sending it to us insured with a track and trace code. Please also include a copy of your order.
BartenOnline - Onlinebeveiligingsshop
Meer en Duin 58J
2163HC Lisse
If you have any questions or comments, please contact us at [email protected] or by phone: 0252-580580.
We will then refund the order amount due, minus any shipping costs and any additional costs, within 14 days of receiving your return.
Please note: if your order was placed more than 14 days ago, we cannot accept your return.
If you still want to return it, please contact us.
In some cases, we can still accept returns, up to 30 days after the order date, depending on the product.
We will then deduct 25%-75% of the purchase price, depending on the product.
BartenOnline - Onlinebeveiligingsshop
Meer en Duin 58J
2163HC Lisse
If you have any questions or comments, you can also contact us at [email protected] or by phone: 0252-580580.
We will then refund the order amount due, minus any shipping costs, within 14 days of receiving your return.
If you have agreed to return your order, you can create a PostNL return label here. PLEASE NOTE: The return label must be paid immediately via iDEAL. This option is also valid for 14 days after placing your order. Make sure you have the track and trace code and postal code for your order before following this link. Create a Post NL return label.